Our Data, Payment and Account Policies
Your account information — username, email, phone number, bank details and payment history — is stored on our servers in encrypted form. When you deposit via DANA, OVO, GoPay or QRIS, that transaction data is processed through our payment gateway and retained for verification and audit
-
1
purposes. We keep account records for a minimum of five years after your last activity, in line with local financial record-keeping requirements. Withdrawal requests require identity verification before funds leave our wallet; we log every transaction to prevent fraud and ensure your funds reach you intact.
-
2
Your login credentials and account balance are visible only to you unless you request account closure or dispute resolution.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.